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Products

EQ Contact Center is a robust contact center platform built around the latest PBX and development technology.  It was built from the ground up to be intuitive and easy to use for all users. Best of all, it is entirely web-based.

This means that updates to the software can be done in real time and there is no clunky software to install on end-users’ machines.  We support all major web browsers, and even allow supervisors to use tablets or smart phones to view reports and our realtime engine.  EQ Contact Center gives all users on the system a sense of presence.  What this means is no matter where you are in the software, you feel like you are in contact with other users and they can be in contact with you.  This results in effortless communications between users and supervisors and streamlines day-to-day operations.

Our contact center solution is built around a stable and well-known PBX.  With one of our deployments you not only get a best-in-breed contact center solution, but you also get a business PBX for standard phone users.

The EQ Realtime Reporting Engine will show all the realtime reports you could ever need for the call center and can also display phone status for standard phone users.

Web-based Platform

The Advantage

Realtime Monitor

Agent Toolbar

History Engine

Administration