calls processed and counting...
Developed using the latest web standards
No software to install, just point your users to their web browser.
Compatible with Mac, Windows, Linux, Smartphones, and Tablets.
Quickly deployed and Zero downtime needed for updates.
Agents can use thin-clients, any standard web browser, or see their queue status and queued calls from their phone's display.
Use readable and presentable data to maximize your call center efficiency.
Our EQ History Engine is intuitive and clean, so you don't have to struggle to find the data you're looking for. Click a row to instantly receive Cradle-to-Grave data for that call.
We have advanced phone integration with most major brands, this allows for effortless interaction. Click the phone's button in the toolbar, and we send that same command to the phone.
Fully web-based software, can be hosted or placed on premise
Updates can be peformed on-the-fly, without interrupting users
Skills per agent, weights per queue, priorities per queue
Realtime Audio/Visual, SMS, and Email based user-defined alerts
Virtualization support
Powerful Call Scripting Engine with advanced logic
Blended outbound/inbound dialer ACD functionality
Email ACD routing
Text to Speech integration
Powerful API for 3rd party integration
Schedule and email any report with the EQ History Engine
Focus on Your Call Center Strategies
Our professionals have extensive contact center experience. Let us work with you to design the most effective and efficient call flow. Our EQ History Engine can also help you address staffing issues.
We Work Hard to Make You Successful
We don't just deploy your call center and move on. We can provide ongoing professional services, implementation assistance, and support. We also offer ongoing training and certification for your call center agents, administrators and supervisors who will become valuable resources within your organization.
Leverage EQ to Improve Business Results
We have many users and are constantly improving our product. Our software was developed to be highly functional and a reliable platform, our call center solutions are flexibly deployed to meet challenges and solve problems in a wide variety of call center applications.
Telemarketing
Customer Service
Technical Support
Campaigns:
Blended inbound/outbound
Predictive Dialing
Hotlines
Dispatch Centers
Survey Groups
Web Enabled
Customer Analysis
Operators
© Equilibrium Contact Center Inc. 2012
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